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Here are recent comments from Dean Custom Air customers:
"I liked to mention the prompted and reliable service that I received the other day on an AC issue we were having. The tech Aaron went above and beyond to correct the issue. It was a fairly easy fix but he wanted to find out what was causing it, he pretty much walked the entire duct run in attic checking ducts and connections. He then took time showing me what to do if the ac unit shuts off again. I felt he gave me a thorough inspection and checked out all possibilities. I also like to single out the office person/ dispatcher Caitlin who addressed my concerns when I called. She advised me of my options and called me to let me know the tech was en- route to my home. I like to personally thank these two employees along with the rest of the employees servicing the Myrtle Beach area. I would recommend Dean Custom Air to anyone who is having any HVAC issues. They have always been on time and reliable and have even dispatched technicians in the evening to deal with my concerns. I can always rely on Dean on my needs."
"Deans did a complete change out of a split unit on the following day I called which was actually a Saturday. They did a superior job and made sure they gave me the paper work to have a free inspection since they did acquire a permit which most contractors would not. I highly recommend them and will always use them in the future."
"Gentlemen, we would like to take this opportunity to compliment your service technician, Todd Pittman. We recently had our 1st. semi-annual maintenance of our Carrier A/C and fan Coil unit. Todd performed this service work in a prompt, thorough and professional manner. We appreciate a service technician that takes pride in his work. In summary, " Job Well Done"!!!!"
"On June 18th, your company installed a new heating / air conditioning unit for us, replacing our ten year old one.
Previously, my husband had been obtaining estimates from different companies and had spoken to Don Mahony regarding a new unit. He was very impressed with Mr. Mahony, who assured him that if our old unit failed, a service man from Dean’s would be available on call, and he was right! Our unit finally stopped cooling on a 90+ degree day and your service man responded in good time, informing us that there was a Freon leak. We had to make two additional calls for this problem before the new unit could be installed by Steven and Michael, who did a great job on a very hot day.
We found everyone that we dealt with from your company to be very friendly, knowledgeable, and efficient. We appreciate your services and are very happy and comfortable with our new unit. We will eventually be setting up a maintenance agreement with you.
We have done business with three other companies in the past – hopefully, yours will be the last! We especially appreciate your honesty and reliability and found your prices to be the best value for top-notch equipment."
Chad & Anne Grayson
"I wanted to thank you and the two technicians who all together did a great job in installing our new A/C systems.
Timing, quality of work and a great attitude were apparent. No wonder Dean Custom Air has been around for a long time.
My wife and I enjoyed spending the day with Michael and Stephen who were skilled, polite and just plain nice people.
We also had a hard time realizing that they were around since they were professional, quiet and neat.
My neighbors were 100% correct in recommending your company and I owe them."
Joe & Jan Danis
Hilton Head Island
"Several weeks ago (around Feb 18th), your installation crew installed a new 2 Ton unit in the second floor of our home. The installation crew did an excellent job; they were very knowledgeable, very quick and very considerate of the homeowner. I have shared this information with several of my friends. I also want to commend your sales agent, Don Mahoney, who, likewise, was very knowledgeable of your product, very people oriented, who did not mind going the “extra mile,” for his customer.
I mentioned to Don, as we discussed the purchase of the unit, that your company was recommended to us by two people in whom we have great confidence; namely Josh Brant and Jim May. They recommended Dean Custom Air, very highly, and now we know why!
I hope you will share these comments with the people involved. We look forward to a long relationship with your fine company."
M. Robert Stevens, Jr
"I have had 3 new systems installed this year, one in my home as well as two beach rentals and every job was completed extremely well. Their service technicians are expertls and work extremely hard to give you a top notch professional job. I was impressed how they even slipped on plastic booties to your floors when entering my house . Their work comes with a permit and will be inspected after they finish. That is something most companies do not do. They will always be my first choice for air conditioning work."
"Thanks for your help in getting a unit to us so quickly! At our age we would have been toast in that heat!"
"I am contacting you because I wanted to let you know how informative and nice your technician Doug was today. He offered pointers on how to get better use and life out of my A/C unit and he was just a pleasure to deal with and as a customer I do appreciate it. Please give him a little recognition. Thank you."
"On Friday July 8, 2016, your technician Doug Smith arrived at our home to repair one of our two Carrier Units which are in the 3rd floor attic. The outside temperature was in the HIGH 90's and the attic was at least 115 degrees. The repair took approximately 2 hrs. Doug worked tirelessly the whole time was visually exhausted. We offered for him to take a rest and water which he refused. Doug should be recognized for his tenacity, acumen and hard work under very difficult weather circumstances. We are sure that he had very long day prior to coming to us and he was not finished his work schedule when he left. He deserves recognition and you are very fortunate to have an employee such as he. Thank you Doug Smith and Dean Custom Air for a "Job Well Done."
"Total professionals! From Denver's diagnosis to the two guys installing a brand new Carrier 3 ton system. Clean, courteous, knowledgeable, and very well informed. I really like the fact that Habersham Land Co. uses Dean's for their heating and cooling needs. Thanks guys!!"
"I'm writing to communicate my recent experience with Dean Custom Air and the employees with which I was in contact.
Starting with the quote I received and the information provided, you were very helpful and provided the information I needed to make a decision about the system I decided to install and the service provider I decided to use. You were professional and quite informative.
Regarding your installers, Wesley Lee and Adrian Dillegas, I found them both to be very professional, courteous and competent. They arrived right on time as promised and finished their work rather quickly for the magnitude of the job. Although they worked in a tough and very hot environment they remained pleasant, friendly and respectful. Additionally both were very complimentary of Dean Custom Air as an employer for which they work.
To summarize my comments, the overall experience was superior and I will gladly recommend Dean Custom Air to those I know that need either repair services or full system installations.
Please feel free to share this information with Wesley, Adrian and others within and outside of the Dean Custom Air organization."
"We were very impressed with the technician Dave Wall who came to our home at the time scheduled. He was very professional and knowledgeable and patiently answered all of our concerns and was able to repair/ adjust all issues within in a very short time. We would strongly recommend Dean Custom Air to anyone."
"Following annual construction quality audit, Clyde Moore, Benchmark Communities Area Construction Manager - Myrtle Beach, recognized "All Stars" from the audit and said:"
Another year, another inspection, another fantastic job by Dean. Installations were great and the inspector actually said that he almost forgot to look at HVAC ductwork because it has been so consistently good over the past two years.
NICE JOB!! Keep it up!”"
"Dean installed a new Trane system for me in Feb. 2017. I got a very good deal and was encouraged to finance through Santee Cooper if that worked best for me. I am very happy with the service Todd Pittman and Caitlan provided to me. Thank you very much!"
"Dean's was amazing!! We have been without a unit since hurricane Matthew, It is now April and heat is coming, we called Deans and had a quote within a day! We placed order on Monday, received a call within an hour that unit would be in Next Day. Installation crew was professional and pleasant! Pricing was very fair! Would highly recommend this company to everyone! Thank you! Thank you!"